We understand that plans may change, and unforeseen circumstances may arise. To ensure a fair and transparent cancellation process, we have established the following cancellation policy:
100% Refund 24 hours prior to the arrival date:
- Guests are eligible for a full refund if the cancellation is made at least 24 hours before the scheduled starting time of the event or activity.
100% Refund for ship itinerary changes:
- In the event that your ship changes its itinerary, rendering you unable to participate in our scheduled activity, a full refund will be provided.
100% Refund due to weather conditions:
- If the activity is canceled due to adverse weather conditions, guests will receive a 100% refund. Safety is our top priority, and we appreciate your understanding in such situations.
Meeting Point Clarification:
- The meeting point for our activities is clearly explained in written form and through a detailed video guide. We encourage all participants to review this information thoroughly. However, we understand that uncertainties may arise, and if you find yourself unsure of the meeting location even after viewing the video, please get in touch with us as soon as possible. We are here to assist you and ensure a smooth and enjoyable experience.
- For any inquiries or assistance related to meeting points, cancellations, or other concerns, please reach out to us through the contact information provided in your confirmation details.
Thank you for choosing us. We look forward to welcoming you and providing you with a memorable experience.